Frequently Asked Questions
Everything you need to know about upgrading your sanctuary.
How do you ensure the safety of fragile items during shipping?
We use specialized industrial-grade padding and reinforced crating for all ceramic and glass products to minimize the risk of breakage during transit. Every shipment is also fully insured for your peace of mind.
Can I request samples of tiles before placing a bulk order?
Yes, we offer sample swatches for most of our tile collections. This allows you to verify the texture, color, and finish in your specific lighting before committing to a full purchase.
What is your return policy for over-ordered tiles?
We accept returns on unopened, full boxes of tiles within 30 days of delivery. Please note that a restocking fee may apply, and custom-cut or clearance items are final sale.
Do you provide professional installation services?
While we specialize in supplying premium bathware and tiles, we have a curated list of certified local contractors and installers we can recommend to help bring your project to life.
Are your bathroom fixtures covered by a warranty?
All Blue Leaf Bathware products come with a standard manufacturer's warranty ranging from 1 to 10 years, depending on the specific item and brand. Detailed warranty documents are included with every purchase.
How long does delivery typically take for large fixtures?
Standard delivery for large items like bathtubs and vanities typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.